Frequently asked Shipping and Return Questions
How long does my order take to ship?
We are proud to offer small batch and freshly created orders! With this please allow approximately 3 to 5 business days to create/process each order. This timeframe may vary during busy seasons and/or larger orders. Once items ship a tracking number will be sent to the email you provided.
Do you offer international shipping?
At this time international shipping is not available.
Do you offer free in store pickup?
Reflect Light Company is ecstatic to announce that we offer free in store pickup! Pickup is available in downtown Hastings, NE at Frahm Bar. If you select Hastings, NE pickup during checkout please add your full name and a good phone number for the order. Then follow the instructions in the emails to pick up your order.
Approximately how long are shipping times?
Reflect Light Company ships packages using USPS Priority Mail. USPS states that Priority Mail typically takes 1-3 business days to arrive, however these are averages, and these timelines can vary depending on carrier delays.
My package has shipping delays…
Please note that once your package is shipped Reflect Light Company is not responsible for any shipping delays caused by UPS, USPS, and or FedEx.
My package was not delivered…
If your package tacking info shows that it has been delivered and yet you don’t have the package, please first check your order to ensure you provided the correct shipping address.
If the address you provided for the order was correct then contact the courier, listed in the tracking email, that was responsible for delivering the package. The courier will be able to assist you with finding the package.
Please note that Reflect Light Company is not responsible or obligated to replace or refund packages that were properly processed, given to the courier and shipped to the address provided at checkout.
What is your return policy?
All sales are final. If you have any issues with your order, please contact us directly here.
Thank you!